Universal Technical Institute, Inc.

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Financial Aid Advisor

at Universal Technical Institute, Inc.

Posted: 9/20/2019
Job Reference #: 12495

Job Description

Job ID #

Location

CA - Sacramento

Functional Area

Financial Aid

Position Type

Full-Time Regular

Education Required

High School Diploma or GED

Experience Required

1 - 3 Years

Competencies

Interpersonal Savvy

Being Resilient
Ownership Spirit
Action Oriented
Customer Focus

Position Details

Position Summary

The Financial Aid Advisor delivers on our commitment of Service Excellence by building rapport, delivering clear and accurate information, offering effective solutions, and maintaining contact with students, their families and other influencers as they move through the financial aid process. A successful candidate will enjoy working collaboratively in a fast paced environment, be detail oriented with strong follow-up skills, and communicate in a friendly and compassionate manner.
Advisors are typically assigned to either future students or active students. Those that support future students are focused on ensuring those students are prepared to start school. Those that support active students focus on ensuring students have the support they need while attending school.

Principle Accountabilities & Deliverables

Supports students through initial and ongoing student contact, ensuring financial aid and other sources of aid is secured, and making certain all required paperwork is submitted.

Provides the best possible experience for students during every interaction by displaying compassion, composure, and offering compelling reasons to complete next step within proper timeframes.

Recognizes hidden issues and offers creative solutions to assist students in addressing barriers to starting or continuing in school.

Positions the value of UTI by matching UTI benefits to student/influencer needs and values; confirm value and gains agreement.

Ensures all processing related to students’ financial aid are administered accurately and timely and in compliance with state and federal regulations.

Navigate students/influencers through the financial aid process by clarifying process steps, reviewing where they are in the overall process.

Educates students on federal aid borrower’s rights and responsibilities, FAFSA completion, loan acceptance/denial, scholarships and alternative funding options that help resolve financing issues.

Works proactively with Admissions, Students Services, Education, Employment Services and Accounting teams to support the needs of students and improve operational outcomes such as show rate, retention, persistence and overall student satisfaction.

Executes the appropriate contact strategy and ensures that all students receive the proper follow up and achieve the appropriate milestones in the financial aid process.

Manages an assigned workload load of students through a variety of tools and processes.

Future Advisors work closely with Admissions Representative and students to fully understand each student’s situation and indicators to determine the student’s likelihood of starting school and to develop an accurate projection of the upcoming starts.

Active Advisors work closely with Student Affairs Advisors, Education and students to fully understand each student’s situation and indicators to determine the student’s likelihood of continuing the education and graduating.

Other duties as assigned.

Knowledge, Skills, & Abilities

Education / Experience

High School diploma or GED required. Some college courses preferred.

3 years of experience in customer service or sales

2 years Financial Aid experience preferred

Skills

Computer Skills (Word, Excel and SharePoint)

Customer Service Skills

Organization Skills

Professional communication Skills (verbal and written)

Multi-Tasking and Time Management Skills; can adapt to a changing fast-paced environment

Abilities

Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday

Must be able stoop, kneel, crouch, or crawl 5% or less of the workday

Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday

Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.

Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.

Work Environment

Work is performed indoors in a climate controlled environment.

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We are an Equal Opportunity Employer and do not discriminate against applicants due to race, color, religion, national origin, disability, marital status, age, veteran status, gender, gender identity, gender expression, and transgender status.

UTI is committed to providing reasonable accommodations to employees and applicants with disabilities as required by the Americans with Disabilities Act ("ADA"). If you feel you need a
reasonable accommodation pursuant to the ADA, select the link in this paragraph to send your request to our Recruitment Coordinator at 16220 N Scottsdale Rd, Ste 100, Scottsdale, AZ 85254.

UTI is committed to providing a safe and secure environment for our students and staff members. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Higher Education Opportunity Act (HEOA), Universal Technical Institute, Inc. and its subsidiaries (collectively, “UTI”) publishes an Annual Security Report by October 1 of each year. The report includes safety related policies, information on a number of safety related topics, and crime statistics for our campuses. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found at
www.uti.edu/asr under "Annual Security Report". Hard copies are also available through the campus Student Services Director.

Universal Technical Institute and its subsidiaries do not accept unsolicited resumes from third party recruitment/search firms. Please do not forward resumes to UTI employees or any company locations or email addresses. UTI is not responsible for any fees related to resumes not solicited by our organization.

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