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House Monitor/Off Site
at Pacific Clinics
House Monitor/Off Site
Job Title: Housing Monitor/Offsite
Classification/Grade: Non-Exempt/Grade 1
Site/Program: Housing Services
Reports To: Housing Supervisor
Approved Date: September 1, 2011
Primary responsibility of a House Monitor/Offsite will be to provide onsite supervision and assistance with daily activities in the following areas: chores, meals, house rules, parenting and independent living skills, meeting scheduled appointments and property beautification to help provide an environment that is safe and secure for consumers while residing at the master-leased homes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Assigns household chores to residents.
· Monitors that residents are maintaining their living quarters at a reasonably safe and clean standard.
· Assures that all residents are properly maintaining the common areas, especially the kitchen and living room so that all residents can enjoy the use of a clean kitchen and a cozy living room.
· Monitors that residents are following house rules including curfew hours.
· Observes and reports any unusual behaviors or potential areas of conflicts between residents and reports this to the Supervisor of Housing Services.
· Monitors the proper functioning of appliances and other equipment in the home.
· Observes any unusual activities that may pose a safety or nuisance issue for the residents and the neighbors such as a loud radio or television and reports this to the Supervisor of Housing Services.
· Monitors activities to assure the home is maintained adequately for the comfort, use and privacy of all residents.
· Notifies Supervisor of Housing Services of all household repairs, assists in scheduling appointments and provides on-site monitoring of repair/handyman persons.
· Maintains inventory of all household supplies (i.e. cleaning supplies, cooking utensils, furniture, household keys etc).
· Prepares bedrooms for all new residents entering into Homes (i.e. clean linens, dresser drawers, bedroom cleanliness etc).
· Reviews Program and House Rules with all new residents and ensures consumers compliance house/rules.
· Welcomes and introduces new tenants to all existing residents.
· Monitors all residents while exiting the Master Lease Homes to ensure no damage or theft of Pacific Clinics property.
· Attends and participates in staff meetings to provide input towards program development and staff training.
· Assist section 8 programs with housing authority appointments, quarterly reports, unit inspections, and landlord appointments as required.
· Reports all client mental health issues to treatment/housing teams in a timely manner, to troubleshoot and coordinate appropriate supportive services for clients and program benefit.
· Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.
· Responsible for reporting to work on time and maintaining reliable attendance in accordance with Agency policy.
· Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
· Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
· Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS:
· High school diploma/GED and/or one (1) year of related experience in the areas of customer service.
· Demonstrated experience and ability to relate to a culturally diverse clientele and staff.
· Bilingual skills in the appropriate language for the Clinics’ clients are highly preferred.
· Must demonstrate ability to work as part of a multidisciplinary team.
· Must be able to work under minimal supervision.
· Communicate effectively both verbally and in writing.
· Strong paperwork and documentation skills.
· Effectively assist with housing activities in multiple service sites both within the agency and in the community.
· Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.
While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess ability to ensure significant communication with the Clinics’ community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach and local business travel is required.