Monitronics International, Inc.

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Alarm Service Technician

at Monitronics International, Inc.

Posted: 9/14/2020
Job Reference #: 2852

Job Description

Location:
Sacramento, CA

Job Code:
2852

# of Openings:
2

Brinks Home Security™ is a proven leader in the smart home technology and residential security industries, providing cutting-edge products and alarm monitoring services to more than one million customers throughout North America. We are currently seeking 3 motivated and dynamic Alarm Service Technicians.

Our brand promise delivers on 4 core principles:

  • Integrity in Action: Be True, Be Responsive, Be Accountable

  • Sense of Urgency: Every Moment Matters

  • Relentless Discipline: Rigor, Precision and Excellence in Every Single Action

  • Results Matter: Account to Customers, Employees & Stakeholders

Join our team of trusted security advisors and providers and help us create more secure smart home customers.


Ideal candidate will have:

Working knowledge of how an alarm system works

Experience with Alarm panels such as:  Ademco, GE, DSC, DMP, and others

Ability to troubleshoot technical problems

Excellent customer service skills

Good driving record

Valid driver’s license

Permanent Employee Registration Card Preferred

All candidates will undergo a criminal history background check through the DOJ and the FBI in order to obtain any applicable State/City regulated licenses or registrations


Duties will include, but are not limited to:

  • Driving to customer homes to perform service. Occasional lifting, carrying, pushing and or pulling; some climbing and balancing; frequent stops, kneeling, crouching and or crawling; and significant fine finger dexterity. Generally the job requires 20% sitting, 35% walking and 45% standing.
  • Coordinate with Manager and dispatcher for the purpose of completing service and work orders efficiently.
  • Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
  • Inform dispatcher and or manager the status of service in order to take appropriate action.
  • Replace system components as assigned; panels, audible/visual alarms, etc.
  • Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of equipment required to complete service.
  • Respond to emergency situations during and after hours to resolve immediate safety concerns.
  • Maintains assigned vehicle, tools and equipment.
  • Keep accurate inventory records.
  • Mail service work orders weekly.

Location:

Sacramento, CA