Krispy Kreme Doughnuts

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Assistant Manager

at Krispy Kreme Doughnuts

Posted: 10/1/2019
Job Reference #: 2295
Keywords: office

Job Description

  • Job LocationsUS-CA-Sacramento
    Posted Date3 years ago(5/31/2016 2:22 PM)
    ID
    2016-2295
    # of Openings
    1
  • Overview

    This is an outstanding opportunity for an experienced QSR or food services leader to step into an Assistant Manager role at a Krispy Kreme store, and make a positive impact by leading a team and operations. You'll support the store's General Manager, serve as the right hand, and take point, supervising the Service and Production teams when the GM is out. Additionally, you'll be a key contributor to meeting ongoing goals and objectives. Prove yourself and demonstrate your talent, and in as little as a year, you could step into the role of General Manager!

    Principal Duties and Responsibilities:

    Guest Service

    Serve as a role model for customer-first behaviors according to company standards

    Build a team of customer-focused employees through coaching and measurement

    Handle difficult customer situations professionally

    Handle any customer complaints/concerns

    Respond to customer inquiries on a timely basis

    Ensure all products meet Krispy Kreme quality standards

    Conduct store tours

    Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures

    Sales

    Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling

    Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

    Production

    Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance

    Understand and implement store quality control procedures

    Coordinate production schedules to meet customer demands and minimize labor hours

    Inspect, troubleshoot, and assess any production or equipment problems

    Safety and Sanitation

    Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc.

    Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

    Equipment

    Oversee proper upkeep of store facility and equipment

    Personnel

    Assist the General Manager in recruiting, hiring, training, and dispute resolution

    Supervise all shift personnel

    Build a team of customer-focused employees and foster teamwork

    Demonstrate leadership in employee development, including that of Key Staff

    Assist in communicating to store employees and enforcing all store policies, standards, and practices

    Accounting

    Assist General Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.

    Accounting tasks such as counting and depositing revenues.

    Assist General Manager in completing required corporate reporting documentation, both financial and operational

    Manage company resources responsibly including inventory control

    Manage financial duties

    Protect company assets

    Leadership

    Communicate and model company standards and policies

    Implement efficiently and effectively directives from store, corporate, and divisional management

    Develop and maintain store organization to promote efficient operations

    Interface with corporate office personnel

    Essential skills and Experience:

    High school or GED required

    Must be at least 18 years of age

    Experience with sales, management, production, and customer service

    Strong communication, organizational, and leadership skills

    Pleasant disposition, sociable, accommodating nature, and enthusiasm

    Self-motivation, creativity, and adaptability

    Basic computer, telephone, and fax knowledge

    Completion of Krispy Kreme AGM Development Course

    Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook

    Must meet Krispy Kreme driving standards (three year clean driving)

    Pass a pre-employment drug screen and criminal background check.

    Must have availability to work weekends.

    Physical Demands and work environment:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Activity

    Carrying Writing Bending Stooping Grasping Standing

    Climbing Twisting Sitting Filing documents Walking Driving

    Sweeping Lifting Pushing/pulling Using telephone and fax machines

    Physical Requirements

    Lifting up to 75 pounds occasionally

    Physical activity is sporadic

    Involves periodic travel

    Visual/Audible Acuity Requirements

    Must be able to meet requirements for a driver’s license.

    Working Conditions:

    The worker is subject to inside and outside environmental conditions.

    Krispy Kreme promotes a diverse & drug-free workplace. EOE

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