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Parts Counter Person- SD Chrysler Dodge Jeep Ram
PARTS COUNTER PERSON
The Parts Counter Person assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
*Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
*Answers phone calls, providing price quotes and other information.
*Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
*Pulls and fills orders from stock and notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
*Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
*Notifies the service advisor and the customer when special ordered parts have been received.
*Notifies the body shop when all parts have arrived and when they will be delivered. *Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
*Follows up on back-ordered parts, and verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
*Replenishes assigned inventory daily.
*Makes sure all internal requests for parts are billed on service repair order.
*Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice.
*Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
*Issues and tracks requested shop tools to technicians.
*Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
*Sets up orders for daily shipment, delivery, or pick-up.
*Keeps front and rear counter areas clean and uncluttered.
*Keeps current on new products and product updates.
*Must have previous automotive experience.
*Previous experience working in the parts department is highly preferred.
*May be asked to lift 50 pounds.
San Diego Chrysler Dodge Jeep Ram is an Equal Opportunity Employer (M/F/D/V) and maintains a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.