Hertz Equipment Rental Corporation

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Transportation Specialist (Customer Service)

at Hertz Equipment Rental Corporation

Posted: 9/20/2019
Job Reference #: 180668
Keywords: phone

Job Description

  • LocationUS-CA-Sacramento
    Posted Date3 weeks ago(9/18/2019 12:01 PM)
    Job ID
    180668
    # Positions
    1
    Category
    RAC Operations
    Division
    TNC Lyft
    Position Type
    Regular Full Time
  • General Responsibilities

    The Transportation Specialist is an essential member of the Hertz Local Edition team. As a brand ambassador, the Transportation Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

    • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
    • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
    • Ensure optimal operational efficacies to provide customers the best rental car experience
    • Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.
    • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
    • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
    • Assist customers with various post rental inquiries that involve the rental and billing process
    • Assist with cleaning vehicles when needed
    • Effectively communicate and partner with vendors

    Mandatory Requirements

    Educational Background:

    High school diploma (or equivalent)

    Professional Experience:

    • Ability to work in a fast paced environment with a variety of tasks.
    • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
    • Previous customer service.
    • Strong time management and organizational skills are required
    • Computer literate and detailed orientated.
    • Must have a valid driver's license, be 20 years of age, with an acceptable driving record

    Knowledge:

    • Customer service resolution practices
    • Excellent communication techniques
    • Sales Management/Coaching ability

    Skills:

    • Demonstrate good written and oral communication skills.
    • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
    • Demonstrate professionalism and interpersonal skills.
    • Show a high level of ownership, accountability and initiative.
    • Proven experience of working well within a team.
    • Ability to work flexible shifts including weekends and holidays; and work overtime as required.
    • Willing to work outdoors during all weather conditions.
    • Assist with special administrative projects when needed.
    • Ability to stand for long periods of time.
    • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
    • Additional Job responsibilities

    Not ready to apply? Connect with us for general consideration.