Job: VALET ATTENDANT (Part-Time)

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Jobing Description

Title: VALET ATTENDANT (Part-Time)
Job Code: T11501
Location:
City: Alpine
State: CA
Work Schedule:
Average Hours per Week: 32 hours or less per week
Travel Involved: None
Job Type: Part Time
Required Skills Tests:
Category: Transportation

Core Scope
Valet Service - Responsible for parking and retrieving all guest cars in an efficient, safe, and friendly manner. Opens ladies- doors first. Provides warm and sincere welcome/farewell for all guests including smiling, making eye contact, and using guest-s name. Provides assistance to all guests when they go in and out of vehicles. Maintains proper control of all guest keys. Documents all tickets with guest name, and walks around each vehicle noting damage prior to parking. Notifies the Valet Supervisor of any vehicle vandalism and/or new scratches upon retrieval. Maintains traffic control ensuring fire lanes are kept clear. Acts as a cashier to ensure accurate billing.

Concierge and Guest Service- Acts as concierge and answers telephone calls within three rings. Provides guests with directions and information regarding property amenities, services, hours of operations and local areas of interest. Welcomes and acknowledges all guests according to company standards; anticipates and addresses guest service needs; and thanks guests with genuine appreciation. Answers telephone calls, responds to all guest requests/complaints, and follows through to assure satisfactory outcome and compliance. Builds and maintains relationships with new, regular, and frequent guests in order to cultivate and encourage repeat visits by using their name.

General Office and Special Projects - Maintains and organizes work area. Partners with and assists other team members to promote an environment of teamwork in order to achieve common goals. Attends staff meeting for update on ongoing Enterprise activities and promotions. Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. Notifies Security of any guest reports of theft. Ensures that a clean, safe, hazard-free work environment is maintained. Performs all other duties as assigned.
Job Complexity Works on assignments that are routine in nature.
Normally receives instructions on all work.
Refers more complex issues to higher level.
Discretion Under direct supervision from the Valet Supervisor, has little or no role in decision making.
Failure to achieve results may cause delays in schedules; loss of asset; loss of guests; and safety of our guests and team members.
Interaction Interacts with guests and peer groups. Supervision None

Skills / Requirements

Education/ Certification * High school diploma or general education degree (GED).
* CA driver-s license and good driving record.
* Must be 21 years or older.
Experience * 1 year of driving experience.
* Guest service experience.
Knowledge and Skills * Ability to effectively communicate with guests and team members verbally or in written form.
* Detailed-oriented, organized, values teamwork, self-motivated, and ability to multi-task.
* Ability to work in a fast-paced environment.
* Must be able to work flexible schedule according to business needs, including graveyard shift, evenings, weekends, and holidays.