Job: Toyota Chula Vista: Service Advisor

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Jobing Description

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Sunroad Enterprises/Toyota Chula Vista is looking to hire an experienced Service Advisor to work for their company.

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Skills / Requirements

JOB RESPONSIBILITIES AND DUTIES:
~A service advisor (also referred to as a service consultant) works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations.
~A service advisors main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technicians findings, which may be very complex, into language the customer will understand.
~Greeting customers, scheduling service appointments and receiving vehicle information.
~Listening to requests of the service desired and clearly explaining information on the repair order.
~Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
~Estimating the cost and time needed to do the repair, taking into account the customers schedule.
~Handling customer complaints and maintaining high customer satisfaction standards.
~Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.

JOB QUALIFICATIONS:
~Must have a high school diploma or GED equivalent.
~Up to two years of previous experience is advantageous in applying for this job.
~Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is recommended for service advisors. Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred.
~Not required but a plus, successful completion of a National Automotive Technicians Education Foundation (NATEF) certified technical training program in automotive technology at a high school or at a community college as the best preparation for any service position.
~Focusing on the following coursework may be useful to those seeking a career in automotive service: mathematics, computers/electronics, automotive service and technology, business and courses that teach analytical skills.
~Service advisors must possess strong communication skills to deal with customers, employees and vendors.
~People working within the automotive retail industry often have to work extended hours, evenings and weekends to achieve their goals.
~As with all positions within dealerships, service advisors are expected to uphold the highest ethical standards.