Job: Technical Support Representative

Jobing Description

Ebix, Inc. provides a series of application software products for the insurance and financial services industry. With offices in the U.S., Australia, Singapore, New Zealand, UK, Canada, South America and India, Ebix, Inc. employs insurance and technology professionals who provide products, support and consultancy to the World's top insurance companies and insurance agencies/brokers on six continents.

Job Description:
Members of our fast-paced technical support team are responsible for fielding calls and e-mail requests from customers seeking assistance with our software. Our technical support reps use their software and computer knowledge combined with their knowledge of the insurance/financial services industry to provide timely and accurate solutions.
We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.
For more information on our company visit our website at www.ebix.com.
This position is with our Ebix, CRM division based in Pasadena, California. No relocation package provided.

Requirements:

Applicants must:
* develop a strong understanding of Ebix CRM s products to effectively troubleshoot and provide accurate solutions to our customers. Technical support reps:
* remain the sole point of contact for issues that cannot be resolved during the first communication (call or e-mail). This may involve escalating the issue to a senior technician or a product manager.
* work to exceed customer s expectations, creating a positive customer perception of the Ebix organization.
* document all customer contact.
* communicate regularly with management to ensure proper attention to unresolved issues.

* have strong software analysis, problem isolation & resolution, and customer service skills.
* possess the ability to solve problems quickly and methodically.
* have excellent verbal and written communication skills.
* be an independent self-starter and have the ability to multi-task.
* enjoy working in a fast-paced, high call volume environment.
* enjoy working independently or as part of a team.
* be detail oriented.
* be computer literate with knowledge of the Microsoft suite of products and the Internet,
* learn new software quickly and easily.
* be willing to travel if necessary.
Education Requirements:
Bachelor s degree in technology, business, or a complementary discipline.

Experience Recommended:
* Technical support or customer service experience a plus.
* Life insurance or financial services knowledge a plus.
Benefits:
* Paid Vacation/Sick
* Health, Dental & life insurance
* Long & short term disability
* 401K w/company matching
* Corporate Wellness Program