Job: Supervisor Of Cage Operations

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Jobing Description

Title: Supervisor Of Cage Operations
Job Code: MCCAGESU
Location:
City: Alpine
State: CA
Work Schedule:
Average Hours per Week: 39- 40 hours per week
Travel Involved: None
Job Type: Full Time
Required Skills Tests:
Category: Cash Services

SUMMARY
Supervises and coordinates the duties of team members engaged in handling cash in the cages and vaults. Ensures sufficient cash and cash equivalent in appropriate denominations is available for guests. Under the direction of the Cage Shift Manager evaluates, rewards, and disciplines team members. Resolves problems and issues as they arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Complies with and ensures that staff follow all governmental laws and regulations, casino and departmental polices and procedures, Title31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.
Supervises cage and vault cashiers in their respective areas, to include coordinating and assigning work schedules; appraising performance; rewarding and disciplining team members; addressing complaints; solving problems; banking in/out process; ensuring cash, paperwork and cash equivalent are available for guests; timely cash drawer replenishment while ensuring all team members provide excellent Viejas Guest Service Standards.
Timely responds and resolves guest inquiries and disputes/issues regarding check cashing, cash advance transactions, Automated Teller Machines (ATM), Ticket Redemption Kiosk Machine while ensuring guest satisfaction. Contact checks cashing, cash advance, ATM, and Ticket Redemption Kiosk Machine vendors as needed
Trains cashiers on new procedures and provides retraining as needed. Communicates information from management to cage and vault team members.
Investigates variances valued at $50 or greater. Prepares paperwork and reports for discrepancies to the Cage Shift Manager in a timely manner.
Collects data and prepares solutions on disciplinary warnings and ensures accurate and timely communication to the Cage Shift Manager.
Manages the foreign currency rates and transactions posting procedures daily.
Performs credit functions by preparing applications for credit requests and manages the Marker process to ensure guest satisfaction.
Maintains and manages the functions of equipment, including coin/currency counters and Kiosk machines.
Monitors the status and cash inventory levels of the Ticket Redemption Kiosk Machines to ensure maximum performance and availability to casino guests, including pulling and replacing cassettes and coin hoppers
May perform the duties of Main Banker, Kiosk Vault Cashier, Fill Bank Cashier, or Cage Cashier in the absence of staff due to vacations, time-off, or leave of absences.
Maintains a working knowledge of all cage and vault processes, systems, and applications.
Ensures that all cashier work areas are kept clean, orderly, and safe at all time. Makes sure the cashiers have the supplies needed to perform their duties.
Practices Viejas Guest Service Standards while performing job duties and responsibilities.
Performs all related and compatible duties as assigned.

SUPERVISORY RESPONSIBILITIES
Is responsible for the overall direction, coordination, and evaluation of assigned areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Skills / Requirements

QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
* High school diploma or general education degree preferred
* 2 years related experience and/or training or the equivalent and six or more months of cage cashier experience in a casino environment required * Previous supervisory/leadership experience preferred
* Knowledge of accounting and bookkeeping preferred
* Working knowledge of computer systems, including Windows and Excel
* Good verbal, written, and interpersonal communication skills


LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or team members of the organization.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations