Job: Sunroad Automotive: Service Advisor
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Jobing Description
Be apart of a winning team!
Sunroad Enterprises/Sunroad Family of Companies is looking to hire a Service Advisor.
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Skills / Requirements
JOB RESPONSIBILITIES AND DUTIES:
~A service advisor (also referred to as a service consultant) works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations.
~A service advisor's main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technician's findings, which may be very complex, into language the customer will understand.
~Greeting customers, scheduling service appointments and receiving vehicle information.
~Listening to requests of the service desired and clearly explaining information on the repair order.
~Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
~Estimating the cost and time needed to do the repair, taking into account the customer's schedule.
~Handling customer complaints and maintaining high customer satisfaction standards.
~Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
JOB QUALIFICATIONS:
~Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is recommended for service advisors. Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred.
~Service advisors must possess strong communication skills to deal with customers, employees and vendors.
~People working within the automotive retail industry often have to work extended hours, evenings and weekends to achieve their goals.
~As with all positions within dealerships, service advisors are expected to uphold the highest ethical standards.
Important Notes
For consideration, please apply online at www.sunroadjobs.com
If applicable, please provide a 5 year employment history.
Sunroad Enterprises/Sunroad Family of Companies is an Equal Opportunity Employer and drug-free workplace. Your employment here is conditional upon the completion of a successful background screening and drug test.
