Job: Senior Clinical Administrative Coordinator - Santa Ana, CA

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Jobing Description

Position Description:


The Hospice Intake Coordinator is responsible for managing all aspects of the patient intake process including collaboration with all the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns and managing the insurance verification and authorization processes.


What makes your clinical career greater with UnitedHealth Group? You can improve the health of others and help heal the health care system. You can work with in an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.
Responsible for managing all aspects of the patient intake process including collaboration with all the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization process.

• Directs all daily patient referral and intake operation including providing direct oversight of the establishment and implementation of intake.


• Ensures compliance with all state, federal and JCAHO referral / intake regulatory requirements.


• Establishes and maintains positive working relationships with current and potential referral sources.


• Ensures seamless transition of patients to hospice by providing telephonic patient / family education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.


• Gathers, collates and reports referral statistics including key customer referral trends. Responsibilities shared between Intake Coordinator and the Office Supervisor.


• Maintains an accurate listing of current daily census including activities related to admission, discharges and transfers.


• Identifies opportunities for additional or improved services to meet unmet customer needs.


• Maintains comprehensive working knowledge of the hospice contractual relationships and ensures that patients are admitted according to contract provisions.


• Completes all job duties in a manner that meets the accepted standards of practice and the Evercare Hospice & Palliative Care Policies and Procedures.


• Contributes to achieving the company mission.


• Works collaboratively with others to achieve goals.

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Skills / Requirements

Requirements:

• High School Diploma or GED is required.


• Basic MS/ Office (Word, Excel & Outlook) is required.


• Experience with Medical Terminology is required.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.