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Jobing Description
Sales coordinator will focus on increasing sales revenue for the hotel through consistent sales activities, marketing and customer service. Each function supports the basic premise of driving new and repeat business to the hotel.
FIRST LEVEL
Daily tasks
Respond to customer phone inquiries (phone TBA)
Promptly respond (within 24 hours) to customer email inquiries with groups and meeting requests, prospect and tentative or definite business (response template will be provided; email account: sales@stíameshote!.com )
Maintain efñcient sales office procedures and insure the maintenance of accurate and updated account files and follow-up procedures
Respond to leads (links and passwords will be provided):
Convention Center leads
Convis iLeads
G.O. Leads
Lanyon RFP's
Other incoming leads
Corporate Agreements:
Respond to inquiries about direct corporate agreements ftemplare will be provided)
Any requests for Direct Blli accounts need to be discussed with the GM (DB request form will be provided)
Generating and Managing Group Business
Submit group offers (template will be provided)
Fill out and sign group contracts (template will be provided)
Setup group blocks for tentative and definite bookings
Follow up on submitted offers and tentative blocks to entice bookings
Notify GM and FOM about upcoming definite group bìocks
Fill out and distribute Meeting information form to notify all departments about upcoming meetings lat least 1 week before event)
Communicate with hotel department heads to plan function details, such as space requirements, time schedule, food services, Av equipment
Manage group blocks to ensure room pickup and prompt payment
Regular contact with future definite groups and meetings
Inform client about booking policies, deadlines and charges
Collect method of payments or necessary deposits
Review room blocks and pickups
Obtain detailed meeting information
Answer client's questions
Remind all departments about upcoming group arrival/meetings - 1 day before arrival, check the status of meeting room and other requested services/amenities
Serve as coordinator during function to minimize confusion and resolve problems, such as space adjustment and need for additional equipment
interact with client when groups are inhouse:
Personal welcome
Periodic contact
Exit interview for referrals
Participation in pre and post convention meetings (applies to convention blocks)
Monitor billing to ensure that proper charges apply while the group is in-house and after check out
To ensure repeat business, follow up with the group leader a few days after check:
Obtain feedback
Respond to any possible pending inquiries (Le. email receipts, return lost and found, correct charges, etc.)
Invite to use the property again
Possibly set dates for the next event
Other tasks
Periodically check all relevant websites to ensure accurate content
Generate sales ideas that can potentially increase business and discuss with the GM and RM
Communicate with the Revenue Manager regarding the following:
potential new OTA partners
questionable group or corporate requests
questions about the amount of discount to be offered to a group/company
