Job: Quality Management Coordinator

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Jobing Description

Since 1969, San Ysidro Health Center (SYHC) has been providing quality, low-cost, primary health care services to South Bay & Central/Southeastern San Diego residents. SYHC offers an extensive array of family-oriented primary health care services, including pediatrics, obstetrics and gynecology, adult medicine, dental care, mental health, podiatry, radiology, laboratory, and pharmacy. We encourage all patients to actively participate in promoting and protecting their own health. Toward this goal, SYHC offers a variety of free health education programs.


SYHC is dedicated to providing excellence in health care services and programs for all people of all ages - from infants to seniors.

POSITION SUMMARY

Under the supervision of the Quality Manager, coordinate all activities related to the San Ysidro Health Center, Inc., Quality Management Program. The Quality Management Coordinator helps develop, implement, monitor, and evaluate all activities involving the Quality Management Plan (QMP).


ESSENTIAL FUNCTIONS OF THE JOB

1. Provide staff support in the areas of quality assurance and improvement, health plan partner compliance audits, as well as other essential administrative services.

2. Assist in developing assessment tools to track, analyze, and present patient outcome measures, process improvement activities, program performance, and customer satisfaction.

3. Coordinate and conduct all aspects of the QMP, including but not limited to the following:
a. Federal, State, County, and partner health plan audits.
b. Internal and external chart reviews.
c. Drug utilization and peer reviews.

4. Provide staff support for operational reviews of both patient care and non-clinical services (i.e. assist in the development of blue prints and performance measures) and collaborate with department/clinic/functional managers.

5. Coordinate Peer Review Activities by maintaining an annual calendar, preparing records for review, and collecting data for review by the Chief Medical Officer.

6. Provide support in the development, design, and modification of the Center‚s policies, procedures, practice guidelines, and clinical protocols.

7. Coordinate data collection activities as required by the QMP by conducting and facilitating audits, surveys, and studies in accordance with established guidelines.

8. Provide reports and data summaries relevant to quality activities as requested by the Chief Executive Officer, Chief Medical Officer, Director of Clinical Affairs, Chief Operations Officer, and Quality Manager.

9. Perform and/or assist with data analysis and interpretation; may use specialized analytical equipment and/or instrumentation, or specified statistical data analysis programs and software.

10. Assist Chief Medical Officer, Director of Clinical Affairs, Chief Operations Officer, Quality Manager, and Directors/Managers in developing and tracking plans of action for improvement processes.

11. Coordinate and perform routine data verification and quality control to ensure data integrity and consistency.

12. Supervise, lead, train, and/or allocate work to student employees and/or other support personnel on specific aspects of quality management.

13. Provide support for preparing grant requests and mandated reports (i.e. healthcare plan for 330 grant submission and annual Uniform Data Set).

14. Manage and maintain electronic Policies and Procedures on the intranet.

15. Maintain electronic data files pertinent to Quality Management activities.

16. Handle, route, and file reports and records of a confidential nature.

Skills / Requirements

JOB REQUIREMENTS

Education Required: Associate's Degree or higher in a health-related field.

Certifications/Licenses required: Licensed Vocational Nurse (LVN) or higher; equivalent training and/or graduation from an accredited program while awaiting licensure acceptable.

Experience Required: Four years experience in healthcare or a closely related field; familiarity with outpatient care environments and quality improvement processes.

Verbal and Written Skills Required to Perform the Job: Excellent oral and written
communication skills required; active listening ability and knowledge of adult learning modes required to train, facilitate, and motivate various staff in quality improvement activities.

Technical Knowledge and Skills Required to Perform the Job: Proficient in Microsoft Office Suite to present data in easily understood formats; computer-literate to learn and operate disease and practice management specific applications.

Equipment Used: Networked personal desktop, laptop computer, document center, and telephone.

Working Conditions and Physical Requirements: Prolonged periods of sitting and standing; driving within the county to travel between clinic locations and to occasional community partner meetings. May be required to work evenings and/or weekends.