Job: Project Manager - Santa Ana, CA

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Jobing Description

Position Description:

All-star client facing Project Manager needed! The preventive health care member outreach team needs another Rock Star Project Manager to handle a "AAA" Client and more in this high profile role of implementing, executing, reporting on, closing, and improving OptumInsight's member outreach programs and projects. Come join our winning team!


Primary Responsibilities:

• Present results of the programs/projects to clients and internal stakeholders with a strong voice and subject matter authority


• Develop concise data-driven presentations for clients and internal stakeholders


• Lead internal cross-functional and client interactive workgroup meetings to implement programs/projects


• Manage internal stakeholder and client expectations, obtain acceptance of final results from internal sponsors and external clients


• Manage call center, data enrichment, and print vendors


• Develop a subject matter expertise on member outreach programs/projects within 6 months of hire


• Receive, interpret, manage, scrub and verify program/project data from internal and external sources


• Utilize and increase efficiency of department quality control checks for incoming and outbound data sets


• Conduct post-project/program review and maintain a lessons learned log. Ensure future projects and programs are improved accordingly


• Create and maintain business requirements documents and standard operating procedures for department operations


• Develop, maintain, and improve upon inbound / outbound call scripting and member & provider-facing collateral


• Listen to and analyze call recordings. Make subsequent recommendations on training changes, vendor staffing modifications, and script improvements


• Create program/project management plans with MS Project


• Create work breakdown structures with MS Visio


• Create MS PowerPoint presentations on a weekly basis to present status & results.


• Deliver presentations to internal & external financial and program stakeholders.


• Manage files in secure shared-drive and SharePoint environments


• Comply with all internal policies for protecting health information and ensure that all data releases from the department are performed securely


• Identify program/project risks and prepare & follow risk mitigation plans


• Identify and build new outreach opportunities based on market demands and proven cost benefit analysis that include social media, direct marketing, IVR, and additional call campaigns that will help Medicare Advantage and Medicaid beneficiaries live healthier lives.


• Manage a range of clients that vary in size, program sophistication and response requirements. With as many as 5 clients under your responsibility you will have multiple simultaneous competing priorities to manage at once. Your insistence and dedication to client satisfaction will require some long days, flexibility and stamina.

OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights - processing health information that relates directly to and affects one in four patients in the U.S, one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important

Skills / Requirements

Requirements:

• BA/BS degree required. Business, Communications, Project Management, Health Services, or related field preferred.


• 2+ years of project or program management experience required; 3+ years strongly preferred.


• Intermediate level of proficiency with MS Office suite, including Outlook, PowerPoint, Project, Excel, Visio, Access, and Word required.


• 2+ years of experience giving client facing presentations required.


• Ability to create pivot tables, charts, graphs and use VLOOKUP/HLOOKUP, IF, AND, OR, etc. and ability to work across many worksheets or even workbooks to consolidate data from numerous sources strongly preferred.


• Access experience strongly preferred.


• Database management and/or dynamic reporting experience preferred


• Experience working in the health care industry, direct marketing or outbound call center preferred

Soft skills:

• Ability to assimilate into a dynamic team and learn business processes quickly required


• Advanced task and time management skills required


• Strong problem solving, organization and analytical skills required


• Excellent and confident oral and written communication skills to communicate with internal stakeholders and external clients required.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.