Job: Program Manager- Knowledge Management

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Jobing Description

Program Manager- Knowledge Management, Strategy and Operations Department (Performance Management Group)
Flexible location
TNTP strives to end the injustice of educational inequality by providing excellent teachers to the students who need them most and by advancing policies and practices that ensure effective teaching in every classroom. A national nonprofit organization founded by teachers, TNTP is driven by the knowledge that effective teachers have a greater impact on student achievement than any other school factor. In response, TNTP develops customized programs and policy interventions that enable education leaders to find, develop and keep great teachers. Since its inception in 1997, TNTP has recruited or trained approximately 43,000 teachers and worked with more than 200 districts in 31 states - benefiting an estimated 7 million students. Meanwhile, TNTP's acclaimed studies of the policies and practices that affect the quality of the teacher workforce -- most recently including The Widget Effect (2009) and Teacher Evaluation 2.0 (2010) -- have influenced federal education policy and inspired reform efforts across the country.
TNTP is active in more than 25 cities, including 10 of the nation's 15 largest.
We are currently seeking a full-time Program Manager, Knowledge Management for the Strategy and Operations Team. The successful candidate will be an innovative, creative thinker who is enthusiastic about making improvements and sharing knowledge. The location of this position is flexible and may be based in the central TNTP office in Brooklyn, New York or from a home office anywhere in the United States. This position requires occasional travel.
Performance Management (PM) Group
As long as education policies continue to ignore the differences between teachers, districts will not be able to build a thriving teacher workforce capable of closing the achievement gap. TNTP's Performance Management group will work on the ground with states and districts to generate accurate performance data, use this data to inform school-level decisions, and drive district policy and practice. The Strategy and Operations department will support the business and operations of the Performance Management (PM) Group with a tight focus on our core metrics.
Strategy and Operations Department
The Strategy and Operations Department is a small, dynamic support team who are responsible for providing support and guidance to the Performance Management group by sharing and advising on best practices, providing operations and analytic program support and aiding in staffing and onboarding of new staff. The Knowledge Management division of the Strategy and Operations Department is responsible for the PM Group staff's ability to connect to the best knowledge available on any topic, quickly. We do this by facilitating the development of new organizational expertise, by targeting new and relevant information, and by breeding a culture and environment of knowledge-sharing among staff, especially using the organization's internal wiki.
The Strategy and Operations team is responsible for ensuring that all contracts produce results at the high quality levels which are the hallmark of TNTP programs.
Role and Responsibilities
The Program Manager, Knowledge Management reports to the Site Advisor, Knowledge Management and will provide essential support to the Vice President, Strategy and Operations. As a core member of the Knowledge Management team, this person will be responsible for, but not limited to, the following:
Wiki Management for the Performance Management Group
o Work closely with internal customers to develop high impact, compelling, and exciting tools to increase usage and satisfaction with our company intranet.
o Maintain and mature our web presence on our company intranet, an Atlassian Confluence installation
o Support the management of the PM group wiki and content with a focus on ease of access; coordination with TNTP wiki approach; and, ongoing maintenance
o Provide support to the central TNTP Knowledge Management team to upgrade our Atlassian Confluence instance (i.e. testing plug-ins and incorporating new features and functionality onto staff wiki pages)
o Provide input on the selection of third-party plug-ins and lead the testing / integration effort for the PM Group, and develop custom plug-ins to support custom functionality
o Identify opportunities for improvements to the wiki, including requests from throughout the group. For example, leading an effort to institute page labels for better searching and indexing.
o Troubleshoot staff challenges, devise workaround solutions, and provide high-quality user support for the PM wiki
o Design and lead differentiated professional development trainings to encourage culture change toward knowledge sharing, and active wiki use among staff
o Facilitate the shift towards more proactive knowledge sharing by providing staff with examples of how to move day-to-day work to the wiki and by motivating staff to regularly contribute content to the wiki
Operations Support for the VP, Strategy and Operations Department
o Supporting the Strategy and Operations Department's efforts to streamline collection for group goals and support the team in building a system to better track data needed for goals
o Providing support for ad hoc projects as requested by VP, Strategy and Operations
o Supporting the Performance Management group's staff capacity (resource) management technology. This includes, but is not limited to updating basic project data in MS Project; producing detailed reports; managing monthly updates to partners; and, as needed, collaborating with vendors.
o Support the Strategy and Operations Department's goals and mission to meet the needs of staff across the Performance Management Group through strategic direct support, consulting support, and facilitating knowledge sharing
Qualifications
We are seeking candidates who believe deeply in our organization's mission, who thrive in an entrepreneurial and dynamic environment, and who demonstrate a record of achievement. Successful candidates will also demonstrate:
* A commitment to producing consistently high quality, with extraordinary attention to detail
* The ability to learn quickly, work in a fast paced environment and multi-task effectively
* The ability to identify challenges and take initiative to lead solutions
* A strong commitment to excellent customer service
* The ability to work effectively with others at all levels of an organization and to consistently display a high level of professionalism in all interactions
* Excellent project management skills, including ability to manage multiple responsibilities simultaneously
* Flexibility and comfort with ambiguity
* The ability to work well independently and with others
* A willingness to work non-standard hours and/or occasional overtime, as needed
* Experience building web sites from concept through deployment using JavaScript and CSS
* Experience in HTML and web design
* Experience with a CMS or wiki program preferred, but not required. For example, technical experience in the following areas:
o Experience creating content in Atlassian Confluence including customized templates and plug-ins
o Independent research and integration of third party plug-ins
o Current with web design, Usability and development best practices
o Working knowledge of SQL is a plus
Compensation
The annual salary for this position is $55,000 or commensurate with experience in a similar position, with the potential for a performance based bonus.
TNTP offers a motivated team of dynamic colleagues, a collegial atmosphere that values professional development and valuable feedback, a comprehensive benefits plan effective on the first day of employment - including low cost medical, dental