Job: On-Site Manager - All Regions

Jobing Description

ESSENTIAL PURPOSE OF THE POSITION:

This position is responsible for providing customer service, procedural training for the staff, monitors all financial controls for the properties, schedules employees and subordinate staff, evaluates employee s job performance and coaches them to achieve shared goals for the company, and monitors supplies and equipment repair needs.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

* Ensure proper staffing for location

* Oversee employee training and development with emphasis on service standards

* Hold regular staff meetings and develop employee recognition programs

* Evaluate employee performance

* Create programs to increase customer service as well as employees awareness of its importance.

* Coach and Discipline Employees

* Evaluate staffing levels and hire additional employees as needed.

* Plan and organize events

* Maintain constant communication with property management and client

* Resolve any tenant or property management concerns in a timely and efficient manner

* Participate in Client Contact program

* Organize bi-weekly meetings to discuss Operating statements as well as A/R issues.

* Conduct property walks with Property Managers to improve site appearance and operation.

* Prepare payroll and overtime reports

* Oversee location maintenance projects

* Attend weekly management meetings

* Monitor equipment for audit compliance, trouble-shoot problems and make minor repairs or adjustments, and request service.

* When needed, deliver validations, keycards or correspondence.

* Answer office phones and assist customers when needed.

EXPERIENCE/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required.

* BA/BS required

* Minimum of 5 years supervisory/management experience Hotel, Retail, and/or Customer Service environment preferred

* Proficiency in Manual transmission

* Word processing: must be able to generate business correspondence and memos

* Experience with database system and Lotus Notes preferred.

* Excellent communication skills: must be able to interact with employees, tenants, vendors, and property management in a professional and friendly manner

* Proven ability to handle multiple projects, prioritize tasks, pay attention to detail, and manage time efficiently

* Creativity and flexibility. The work environment is constantly evolving and a prepared manager will be able to adjust management style to correspond with this changing environment.