Job: Manager, EHR Application Support

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Jobing Description

Monarch HealthCare, Where Great Careers Begin!

Monarch HealthCare has been recognized as one of "Orange County‚s Top Places to Work" for four consecutive years! Our employees set us apart!
Monarch HealthCare has been chosen for innovative National Healthcare Program! "Accountable Care Organizations" will help improve quality and lower costs! We are one of the five named "ACO‚s" throughout the country.

Monarch HealthCare is a medical group ("IPA") of over 2600 independent physicians in private practice dedicated to practicing medicine the way it was meant to be. Monarch HealthCare is owned and operated by doctors who believe in working collaboratively with all stakeholders to improve the delivery of healthcare in the communities we serve. We are an industry leader in providing coordinated care! Our commitment to our employees and our employee dedication to our physicians and patients is what differentiates us.

Monarch HealthCare is currently searching for a highly polished leader to join our Application Support team within our Electronic Health Records department as our new Manager, EHR Application Support. In this leadership role, you will be responsible for directing ongoing customer relations and support of existing physician offices, ensure a smooth customer transition from implementation to support and maintenance. The Manager, EHR Application Support will also be responsible for the design and execution of support and maintenance processes.

Responsibilities:

* Manage and provide daily guidance to Electronic Health Records Application Support staff
* Work in collaboration with other project team analysts, implementation specialists and project manager to identify system configuration options and constraints, help design workflow enhancements within those guidelines
* Configure and test the application to validate that the system will perform as intended prior to go live
* Create and maintain various functional and configuration documentation
* Maintain, extend and share knowledge of NextGen solutions that impact both provider offices and the department
* Ensure optimal on-boarding of existing physician offices to the Monarch support structure and processes
* Manage and inspire staff to develop professionally and attain Monarch goals and objectives

Skills / Requirements

* 4 year degree from an accredited college or university along with 5 years systems support or customer service experience in a systems/software environment. NextGen experience strongly desired
* Stellar understanding of health care, health care reform and how that impacts providers, independent physicians associations and reimbursement
* Strong customer service focus
* Able to effectively lead a team of employees
* Detailed product knowledge (NextGen) in order to effectively support the customer
* Great organizational skills with the ability to multi-task; able to meet complete multiple projects with conflicting deadlines
* Advanced working knowledge of MS Office products such as Word, Excel, Power Point, Project and Visio


Monarch HealthCare has assembled a competitive compensation package that recognizes the many contributions by our dedicated employees and strives to keep our employees as satisfied, long term business partners! Our competitive salary, robust employee health plans, generous retirement package and "work-life balance" vacation schedules are the cornerstone of our employee friendly health and welfare plans!
To apply for this position, please select the "apply on line" option or send a resume to resume@mhealth.com


For a detailed job description on this great career opportunity, all of our open positions or more information on our complete benefit package; please visit our career site at www.monarchhealthcare.com


"Helping Physician Partners Advance Medical Excellence in the Communities We Serve"