Job: EAP Specialist

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Jobing Description

Employee Assistant Program Specialist with Customer Oriented focus. The EAP Specialist is responsible for providing telephonic assessment and solution focused consultation. Provide assessment and triage, short-term problem resolution, authorization and referrals for routine and crisis callers. Determine member eligibility and benefit coverage and triage as appropriate. Serves as a resource to those calling their Employee Assistance Program.


Monday - Friday business hours/no weekends


Primary Responsibilities:

Answer inbound calls for EAP and Behavioral Health

Assessment and triage, short-term problem resolution, authorization and referrals for routine and crisis callers

Provice solution focused consultation to assist member with issue resolution

Determine member eligibility and benefit coverage and triage as appropriate

Update and enter clinical notes in care management database

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Skills / Requirements

Master's degree in counseling, psychology, social work, or related field

Excellent communication skills, ability to multitask and manage competing priorities in a fast paced environment

Basic computer proficiency

Preferred Assets:

Prior Call Center experience

2+ years post graduate EAP work experience

CEAP (or eligible)

Prior experience in both Behavioral Health and Substance Abuse

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.