Job: E-BOOKS CLERK

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Jobing Description

Working for Goodwill is not just a job, it is a Career and an opportunity to make a difference! Every employee who works at Goodwill is directly responsible for changing the lives of the people who live in the communities of Southern Los Angeles County.

SUMMARY DESCRIPTION:
The E-Books Clerk works under the direct supervision of the Transportation Manager. Complete all required functions from the initial scanning to the final shipment for Goodwill SOLAC‚s e-Book business. Provide timely and thorough customer service, via email or telephone, for customer questions and returns.

EXEMPLARY DUTIES / RESPONSIBILITIES:
Sorting and handling of books, and possible other media, in an efficient manner. Responsible for identifying books, according to set criteria, to sell on the e-Book store. Maintaining an organized work area and safely handling all material. Responsibilities include sorting and scanning, data input, stocking, picking, packing, and shipping of all items sold through e-Books. Must be able to understand the alpha and numeric slotting system for the e-Books operation. Answers customer emails and coordinates with Endicia postage services for tracking shipments and other related tasks. Is able to meet deadlines and work in a fast-paced team environment. Must be able to lift, carry, push and pull a minimum of 50 lbs. Cooperation with team members, supervisor, and Transportation Manager a must.

Skills / Requirements

EDUCATION/EXPERIENCE

Minimum high school diploma or one year of clerical/computer work experience. Experience in warehouse operations desirable.


KNOWLEDGE/SKILLS:

Ability to read and write fluently, with emphasis on correct grammar and spelling
Ability to provide good customer service with strong interpersonal and communication skills
Operational knowledge of basic office machines with basic computer skills
Ability to type at least 45 words per minute:


DESIRABLE QUALIFICATIONS:

Has the ability to project a positive work attitude even under pressure
Dependable, reliable and consistent work performance
Ability to follow instructions and meet goals and deadlines
Highly organized with attention to detail and high degree of accuracy
Ability to interact with all levels of staff as well as with our customers