Job: Doorperson

Jobing Description

This position is responsible for manning the hotel door, opening the hotel door as guests enter and providing a welcoming environment and efficient valet services in accordance with guest s expectations and established performance standards.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

* Maintain a professional personal and uniform appearance in accordance with Ace Parking standards.

* Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery.

* Consistently model the company core values and service standards.

* Anticipate guest needs wherever possible and exhibit a sincere desire to meet or exceed them.

* Always speak professionally and graciously, smile, and maintain eye contact.

* Possess thorough knowledge of the hotel s services, outlets and daily functions/events to proactively inform guests/visitors.

* Possess thorough knowledge of the events, attractions, etc. within city limits and obtain/provide information and directions as requested.

* Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.

ESSENTIAL FUNCTIONS AND TASKS:

* Display a professional posture and post up in designated area on front drive.

* Maintain an aggressive awareness of the front drive area and look for opportunities to initiate service.

* Promptly greet all vehicle passengers that arrive to the front drive by opening all occupied vehicle doors and offering them a warm and sincere welcome.

* Open and close all vehicle doors for guests/visitors arriving/departing the hotel.

* Obtain guest/visitor name and inquire as to the nature of their visit.

* Inform guests/visitors of parking services and fees, issue a claim ticket, direct them to their intended destination and offer an appropriate closing comment.

* Offer luggage assistance as needed or requested.

* Maintain an alert, professional posture when not actively engaged with a guest on the front drive.

* Safely run/jog to and from parking areas when retrieving and parking vehicles.

* Inspect the exterior of each incoming vehicle and note any damage on the ticket.

* Efficiently and safely park all vehicles in designated areas, ensuring each vehicle has been locked while in our possession and keys have been secured in valet booth.

* Efficiently and safely retrieve all vehicles, announce guest/party name and match claim ticket numbers to ensure we deliver the correct vehicle to each guest.

* Assist with loading of passengers and luggage, inquire if guest needs directions, clean the front vehicle windshield and offer an appropriate departing comment.

* Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas.

* Perform any functions or tasks listed on shift checklists.

EXPERIENCE/REQUIREMENTS:

* Required: 18 years of age or older; outgoing and enthusiastic personality; superior customer service skills; fluent English skills (verbal and written); basic math skills; knowledge of San Diego area and surrounding attractions; excellent driving skills with the ability to operate both automatic and standard transmission equipped vehicles.

* DMV requirements: valid California driver s license; licensed driver for previous 24 months; no felony driving convictions; no more than one point violation on driving record.

* Preferred: Previous customer service experience; second language helpful.

* Flexible shift hours (days, evenings, weekends, holidays); approximately seven plus hours per shift standing, walking and running (intermittently); ability to lift 50 lbs. and push a bell cart full of luggage; ability to operate a two-way radio with ear piece.

* Strong sense of vehicle safety; ability to make change without the use of a calculator; ability to handle multiple tasks at the same time.