Job: Director Infrastructure Services

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Jobing Description

Description Director Infrastructure Services Are you looking for a fast moving, creative environment where you can use your expertise to develop and market cutting-edge interactive and digital products? AT&T Interactive, a subsidiary of AT&T Inc, is an industry leader in creating local search products that encourage consumers to discover and engage with local businesses across three screens - online, mobile, and TV. YP.com, AT&T Interactive's flagship web property, attracts over 30 million monthly online unique visitors1. YP.com is also accessed by millions of users each month via the mobile web. AT&T Interactive consumer apps have a pre-activation presence or have been downloaded through digital app stores on over 40 million mobile phones2. AT&T Interactive's robust YPSM Local Ad Network helps advertisers grow their business and distributes ads to a distinguished list of top publishers whose presence spans online, mobile and TV. AT&T Interactive's wide range of local ad products such as premium listings, performance-based advertising, and search engine marketing provides advertisers an opportunity to increase their presence among consumers who are looking for a local business. AT&T Interactive products are supported by a sales force of more than 5,000 from AT&T Advertising Solutions and other resellers. Join our dedicated and talented team of individuals all focused on creating the best products in the marketplace. We currently have an opportunity for an experienced Director Infrastructure Services in our Glendale, CA offices. This is highly visible technical management role within the Corporate Systems organization, focused on defining and implementing standard IT processes and procedures. Responsibilities: Lead the group of World Class IT professional responsible for all functional areas and services, provided by IT department:

Messaging Unified Communications and Video Conferencing Corporate systems, Desktop Engineering Helpdesk/Service Desk Provide expert level input into definition and implementation of agile IT service delivery processes and methodologies.

Qualifications:

• Highly Technical individual with good understanding of modern technology used in enterprise IT organizations.
• Excellent people(s) skills, a true 'Managers Manager', excellent organizational skills.
• Proven track record in a LARGE enterprise environment.
• Setting and growing IT organization from scratch
• Process automation, focus on efficiency
• 15+ years of experience in IT Operations
• Minimum of 7 years of experience in IT process design and implementation
• Ability to apply knowledge of existing ITSM processes and industry process engineering methodologies and principles to daily assignments and activities
• Strong understanding and use of KPIs and metrics to manage performance
• Ability to lead the development of new processes within IT working with stakeholders from across IT groups and business units.
• Ability to support the integration and organizational adoption of IT processes, standards, policies and controls.
• High level of energy, passionate about process, and intellectually curious
• Strong oral and written communication skills. Ability to explain complex products and processes to lay audiences.
• Excellent technical project management skills and the ability to manage competing priorities
• MS/BS or equivalent experience

We offer competitive salaries, excellent benefits including a matching 401(k), bonuses, and a casual yet high-energy work environment. Send us your resume today. AT&T Interactive is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V Notice to Recruiting Agencies: search firms, headhunters or consulting firms. All unsolicited resumes sent to an AT&T Interactive email address, to an employee of AT&T Interactive, or to our resume database will be considered property of AT&T Interactive, and we will not be obligated to pay any referral fee associated with such resume. Permission to send resumes may only be granted in writing by AT&T Interactive. We are not accepting additional recruiting service providers at this time. Thank you for your interest in working with AT&T Interactive. _______________________________________________________ [i] Source: AT&T Interactive internal data, 2011 YTD average through November [ii] Source: AT&T Mobility and AT&T Interactive internal data

Skills / Requirements

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