Job: Customer Service Quality/Audit Representative - Costa Mesa, CA

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Jobing Description

Position Description:


We're looking for an individual with customer service experience and the ability to motivate others to join our Costa Mesa, CA team. The Quality Representative will audit recorded calls and provide feedback on those calls. This is an excellent opportunity to use your interpersonal skills in a role where you would have room for advancement while positively impacting our customers service. Make a smart career move, and apply today.


Primary Responsibilities:

• Evaluate recorded Help Desk and Mail Service calls


• Provide coaching/feedback to advocate in call evaluations


• Analyze trends


• Participate in calibration sessions ensuring calls are scored consistently throughout the teams


• Interact with the leadership group to aid in overall staff development


• Assist in queue when required


• Assist Learning and Delivery with training initiatives

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. New ideas are welcome. And passion for improving the lives of our customers is a motivating factor in everything that happens.


OptumRx is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable health care solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. In the largest and most personal sense, your impact can be greater than even you thought at OptumRx

Skills / Requirements

Requirements:

High school diploma/GED is required

1+ year customer service experience required; preferably within a retail pharmacy setting

1+ year experience working within quality assurance or RxExpress, Rx Claims, RX Memberlink, and QFiniti required

2+ years call center experience required

Intermediate experience with Microsoft Excel and basic Word experience required

Assets:

Ability to speak Spanish fluently

Knowledge of HIPAA and pharmacy claims processing

Project management skills are preferred

Auditing certification is a plus

Experience or licensure as a Pharmacy Technician

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V



UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.