Job: Behavioral Intake Counselor - San Francisco, CA

Jobing Description

Position Description:


Positions in this function are responsible for initial triage and counseling of members. Employees in this function require a Masters Degree in counseling, psychology, social work or marriage, family, and child counseling


Primary Responsibilities:

• Perform telephone intakes, determines member eligibility and benefits, and makes counseling referrals


• Conduct telephone intakes, assess callers for risk factors to ensure caller's safety and to triage urgent cases, and process requests for counseling


• Complete intake process by informing client and counselor of counseling or assessment authorization


• Arrange assessment appointments in urgent cases, follow up with caller or clinician to ascertain safety of caller


• Execute appropriate records to facilitate processing of intake


• Follow appropriate eligibility procedures


• Consult with Intake Supervisor on a regular basis


• Quote and explain benefits to members and providers of care


• Cover the emergency line, intake queue or special account lines


• Create and maintain appropriate clinical records


• Participate as directed in the Quality Assurance Program


• Will work on company holidays and fill in on other shifts as required


• Must be able to work an 8 hour shift between the hours of 5:00 AM and 7:30 PM Monday through Friday

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.


OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.


If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.


By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.

Skills / Requirements

Requirements:

• 1+ year experience face to face mental health experience


• 2+ years (strong) typing skills and competent in MS Office


• Call center experience and/or experience providing counseling over the phone


• Masters level education in psychology, counseling, social work, or marriage, family, and child counseling


• Knowledge of contemporary assessment and treatment modalities in the areas of chemical dependency and mental health


• 2+ years experience with telephone intakes and/or direct services working in the areas of mental health and chemical dependency

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V



UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.