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Job: Agent - Loss Prevention (Greater San Deigo)

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Jobing Description

Sport Chalet has been a leader in the specialty sporting goods arena for over 50 years. With stores in Arizona, California, Nevada and Utah, Sport Chalet is renowned for providing a level of service that is unparalleled in the retail sporting goods industry. In an effort to support our store-level teams, we are seeking experienced professionals to join our Loss Prevention team. Our dynamic team strives to enhance the customers shopping experience, and is driven not to be the biggest, but the BEST.

As a Loss Prevention Agent, you will work hand-in-hand with the Store Management team to perform daily investigative, audit and training operations in an effort to reduce inventory shortage and increase the overall profitability of your assigned store. Reduce and control all losses related to inventory shrink (internal & external theft, paperwork errors, etc.), risk management (store safety training, OSHA compliance, etc.) & physical security (cash controls, egress, lighting, EAS, CCTV, etc.). The candidate must have the ability to successfully partner with the Store Management team in order to accomplish these goals.

Responsibilities:

  • Actively participate in store Loss Prevention, Shortage Control
  • Awareness, Safety, and Internal Audit Programs.
  • Detect and resolve incidents of internal and external theft, such as shoplifting and check/credit fraud in a one store environment.
  • Assist in training store personnel in all aspects of loss prevention, store security and risk management, including shrink reduction and awareness programs and inventory preparation.
  • Maintain accurate Loss Prevention records and submit required reports in a timely manner to all appropriate parties.
  • Monitor compliance with standard operating procedures on all issues involving Loss Prevention, Physical Security and Risk Management.
  • Monitor all physical security controls including; alarm systems, closed circuit television, electronic article surveillance, sensor tag compliance, etc.
  • Follow up on all customer accidents and, when necessary, investigate associate accidents in order to resolve and reduce the number of incidents.
  • Communicate with store management and associates on all Loss Prevention issues in order to assist them in their understanding of the Loss Prevention department.
  • Maintain good relations with the local law enforcement agencies in order to obtain assistance when necessary.

    Skills / Requirements

  • A varied schedule will include day, evening, and weekend shifts
  • You must be a highly motivated team player with an ambitious personality
  • Two (2) years Loss Prevention experience, preferably in a retail environment
  • Knowledge and understanding of CCTV, EAS systems
  • Experience training store personnel in Loss Prevention, Store Security and Risk
  • Management related issues
  • Clear and effective oral and written communication skills
  • Sound analytical and decision-making skills
  • Ability to interact and communicate in a positive manner in an environment consisting of many diverse and hostile personalities
  • Eighteen years of age with a valid State Drivers License

    Sport Chalet is an equal opportunity employer and a drug-free workplace. We offer dynamic career opportunities with growth potential and generous discounts.

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